Counselling Terms and Confidentiality

To ensure a counselling experience that addresses your unique needs, Morrow Endeavour will need to gather and maintain relevant information related to your current situation. This information is crucial for the effective assessment and continuation of treatment.

Confidentiality

At Morrow Endeavour, we understand the significance of maintaining the confidentiality of all personal information gathered during the provision of counselling services. To ensure this, we will keep all information secure and confidential, except in exceptional cases when disclosure is necessary, such as:

1. When it is ordered by a court of law:

2. When failure to disclose the information could pose a threat to your or another person’s safety:

3. When you have provided prior consent to; a. Share a written report with another profession or organisation, such as a Physician or a Lawyer; or b. Discuss the information with another individual, such as a parent, employer or supervisor.

4. When you would reasonably anticipate that your personal information would be disclosed to another professional or agency (such as your GP) for a purpose directly related to the primary reason for collecting your personal information; or

5. When disclosure is mandated or authorised by law.

Provision of a Telehealth Service

When the Counselling service is delivered via video conferencing, there will be the option of telephone delivery in the event of internet connectivity challenges. It is your responsibility to cover the costs associated with obtaining the necessary technology to access telehealth services. Morrow Endeavour will be responsible for the cost of the call to you and the expenses related to the platform utilised for telehealth services.

To participate in telehealth consultations, you must have access to a quiet, private area and an appropriate device, such as a smartphone, laptop, computer, or iPad, equipped with a camera, microphone, and speakers, as well as a reliable broadband internet connection.

Please note that the privacy of internet-based communication is subject to potential vulnerabilities and the security of the technology used. To ensure the protection of your personal information, this practice utilises the secure and compliant platform, Zoom, which meets the Australian standards for online security and encryption.

Limitations of Telehealth

Telehealth consultations may be hindered by limitations such as an unreliable network connection, which can impact the quality of the counselling session. It is also possible that some services may not be suitable or effectively delivered through telehealth. Your Counsellor will assess the suitability of continuing telehealth sessions and discuss it with you.

Private Health Rebates

Jackie Ha is a provider for the following private health insurers:

Medibank (provider number 21247818)

AHM - (provider number A272691W)

BUPA - (provider number J002492)

ARHG - (provider number PC28882T)

To find out if you can claim benefits towards Counselling and Psychotherapy with one of the below funds, please contact your insurer or review the product guide for your private health insurance policy. Private health insurance provider numbers are available for the following health insurers:

*Catherine Tran & Eunice Cheung are not currently providers for any private health insurers.

Payment Process

The full session fee will be processed automatically upon conclusion of your appointment.

Cancellation Policy

For counselling sessions, please make sure to provide a minimum of 24-48 hours' notice if you need to cancel an appointment. Late cancellation or rescheduling will result in the following fees being automatically charged to the credit or debit card (Visa or MasterCard) you have provided:

24-48 hours' notice: a late cancellation/rescheduling fee of 50% of the original fee will be charged.

0-24 hours' notice: the full fee will be payable.

Late Arrivals/No-Shows

Please be aware that if you arrive more than 20 minutes late for your scheduled session without prior communication, it will be considered a forfeited session, and the full session fee will be charged.

Initial Counselling Consultations (New Clients)

In preparation for your initial session, you will be emailed an online Intake Form to complete at least 48 hours prior to your first appointment. I may also schedule a brief phone call with you before your initial session to conduct an initial assessment and determine if I am the right fit as your counsellor.