You can easily book an appointment directly through our website. Simply select an available date and time from our online calendar, and you’ll be prompted to enter your details, consent to our terms and conditions, and complete the online intake form, including providing your debit or credit card information.

A 50% holding fee will be processed, and your booking will be confirmed.
Once your booking is complete, you will receive a confirmation email with all the details about your appointment.

Alternatively, you can contact us by email or complete our enquiry form on the ‘Contact Us’ page, and our practice assistant will be happy to support you with booking or any questions you may have about our services.

Please check your spam or junk mail folder if you do not receive an email from us within 72 hours.

In our first session, the aim is to understand what’s brought you to therapy and why now feels like the right time to reach out. We’ll ask questions to get a sense of who you are, what you’re going through, and what you hope to achieve.

Whether you come in with a clear idea of what you want to work on or feel unsure about where to start, that’s completely okay. We’ll guide you through the process and work together to make sense of things.

You’ll also have the chance to ask any questions—whether about what to expect, how we work, or simply to get to know us better.

The first session is about understanding the dynamics of your relationship and what brought you to therapy. We’ll create a safe and open space for both of you to share your perspectives, ensuring each of you feels heard and respected.

We’ll ask questions to clarify your experiences and begin shaping a path forward together. Before diving in, we’ll go over a few practical details about how couples therapy works.

You’ll also have the opportunity to ask any questions—about what to expect, how we work, or anything else on your mind.

A standard session lasts for 50 minutes.

The frequency of therapy sessions depends on your needs, goals, and personal circumstances. For many clients, weekly sessions are a great starting point. This consistency helps build momentum, provides a regular space for reflection, and fosters a strong therapeutic relationship.

As you progress, your needs may shift. Some clients move to fortnightly or monthly sessions as they gain more insight and feel more confident managing things on their own, while others prefer to continue weekly sessions for ongoing support.

Ultimately, the schedule is flexible and tailored to you. During our sessions, we’ll discuss what feels most helpful and adjust the frequency as needed to ensure you’re getting the most out of therapy.

Remember, this is your space, and you have the freedom to decide what works best for your journey.

The number of sessions you’ll need depends on your unique situation, goals, and preferences. In our initial session, we’ll explore your needs and what you hope to achieve through counselling. Some clients come to address a specific issue, which might require just a few focused sessions, while others might prefer ongoing therapy to work through deeper patterns or multiple areas of concern.

For some, therapy becomes a lifelong process and relationship—a space for continuous self-reflection, growth, and support through different stages of life. Whether you’re seeking short-term help or long-term guidance, we’ll work together to create a plan that feels right for you.

It’s also important to note that the pace of therapy is guided by you. You’re welcome to attend as many or as few sessions as you feel are beneficial, and we’ll regularly check in to ensure our work is aligned with your needs.

Therapy is a collaborative process, and our focus is always on supporting you in a way that feels meaningful and helpful.

It can be helpful to have an idea of what you’d like to talk about, but it’s perfectly okay if you don’t feel prepared. Sometimes, simply allowing the session to unfold naturally can be just as meaningful, if not more so, than being overly prepared.

Therapy is an ongoing process of reflection—on what has been helpful, what hasn’t, and how you're feeling about working with your therapist. It’s important to bring up anything that doesn’t feel quite right or any lingering questions you might have. This openness and curiosity about the process can help guide the work we do together.

Our fees are as follows:

Jackie:

• Individual Counselling: $200 (initial consult), $180 (subsequent sessions)

• Couples Counselling: $245 (initial consult), $225 (subsequent sessions)

• NDIS, Private Health Rebate, Victims Services clients accepted.

Catherine:

• Individual Counselling: $180 (initial consult), $160 (subsequent sessions)

Eunice:

• Individual Counselling: $200 (initial consult), $180 (subsequent sessions)

Additional Fees

Transaction Fee: A 0.76% fee will be applied to your stored card for each transaction processed on the day of your appointment.

After-Hours Surcharge: A $20 surcharge applies to appointments scheduled from 5pm or later on weekdays.

We also understand that therapy can be a financial commitment. For clients experiencing financial hardship, we offer a limited number of reduced-fee sessions. These are available for a set number of appointments and are subject to availability.

Please contact us to discuss your circumstances and available options.

If you have any questions or need more details, feel free to reach out.

Jackie Ha is a provider for the following private health insurers:

• Medibank (provider number 21247818)

• AHM - (provider number A272691W)

• BUPA - (provider number J002492)

• ARHG - (provider number PC28882T)

To find out if you can claim benefits towards Counselling and Psychotherapy with one of the below funds, please contact your insurer or review the product guide for your private health insurance policy.

Private health insurance provider numbers are available for the following health insurers:
Catherine Tran & Eunice Cheung are not currently providers for any private health insurers.

We offer online sessions via Skype and Zoom. You do not need to set up an account with either platform—simply click on the link we provide, and you'll be connected to your session.

All sessions are encrypted, and no recordings are kept.

To book an online appointment, click on the ‘Book Now’ button on our website.

Your session fee is automatically processed after your appointment through our secure system, Halaxy. We will store your credit or debit card details securely, which will be used to process payment for each session.

The card will be charged at 10:00pm on the same day as your appointment.

For counselling sessions, please make sure to provide a minimum of 24-48 hours' notice if you need to cancel an appointment.

Late cancellation or rescheduling will result in the following fees being automatically charged to the credit or debit card (Visa or MasterCard) you have provided:

• 24-48 hours' notice: a late cancellation/rescheduling fee of 50% of the original fee will be charged.

• 0-24 hours' notice: the full fee will be payable.

If you arrive more than 20 minutes late for your scheduled session without prior communication, the session will be considered forfeited, and the full session fee will be charged.

This policy helps us maintain consistency in scheduling and ensures that we can provide timely service to all clients.

Therapy sessions are structured to provide focused, uninterrupted time for support, and arriving late may disrupt that flow, impacting both the therapist's schedule and the quality of the session.

If you anticipate being late, please contact us as soon as possible, and we can discuss options to accommodate you within the available time or help you reschedule.